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Privacy Policy

Introduction
Welcome to Ultimate Swiss Guide. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal data when you visit our website, use our services, and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are
Ultimate Swiss Guide is the controller and responsible for your personal data (collectively referred to as “Ultimate Swiss Guide”, “we”, “us”, or “our” in this privacy policy).

2. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data about you, including:

Identity Data: includes first name, last name, username, or similar identifier.
Contact Data: includes billing address, delivery address, email address, and telephone numbers.
Financial Data: includes bank account and payment card details.
Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: includes information about how you use our website, products, and services.
Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.


3. How We Collect Your Personal Data
We use different methods to collect data from and about you including:

Direct interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To process and deliver your order.
  • To manage your account.
  • To manage our relationship with you.
  • To enable you to partake in a prize draw, competition, or complete a survey.
  • To administer and protect our business and this website.
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

Newsletter Subscription
If you register with us, your email address may be used to send you newsletters and marketing communications. You can also subscribe to our newsletter through a dedicated form on our website.

5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.


8. Payment Methods
We accept payments through the following methods:

  • Apple Pay: Securely process payments using your Apple devices.
  • Google Pay: Convenient payment method available on Android devices.
  • PayPal: Allows you to make payments using your PayPal account.
  • Stripe: Handles payments with credit or debit cards and other methods.

We use secure third-party payment processors to handle your payment transactions. Your payment information is processed securely and is not stored on our servers. We do not have access to your full payment details, as they are managed directly by the payment providers.

If you have any questions about payment methods or need assistance with transactions, please contact us at info@ultimateswissguide.com.


9. Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us at:

Ultimate Swiss Guide
St. Gallerstrasse 68
8408 Winterthur
Switzerland

Email: info@ultimateswissguide.com

This privacy policy was last updated on 4th August 2024.